The captain soon entered the cabin to assess the disturbance. Like many in authority, he instinctively trusted his crew’s account. He asked the mother to comply or risk removal before departure.
Kesha remained calm. “I understand,” she said, “but before you make that decision, you might want to verify my passenger status.”
The attendant gave a dismissive shake of the head. “We know what we’re doing, ma’am.”
The captain motioned for security personnel to board. The mother looked down at her baby, smiled faintly, and whispered, “Almost time, sweetheart.”
Then, in a voice just above a whisper, she said into her phone, “Hi, honey. I’m having a bit of trouble on your airline.”
Her phone was on speaker.
The cabin froze.
Ezoic
The voice that answered — calm, commanding, and unmistakably authoritative — belonged to Marcus Thompson, CEO of Skylink Airways.
A Voice That Changed the Room
“Which flight?” Marcus asked immediately.
